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« Previous EntriesCustomer Service the ACTing R.I.G.H.T™Way
Monday, April 14th, 2008The other day I had to call my doctor’s office to get them to authorized refills for prescriptions that had expired. In my attempt to contact the doctor, I had a rather interesting encounter with the medical center’s IVR system. IVR stands for Interactive Voice Response. It’s some IT geek’s idea of productivity savings because [...]
Perfection, Or Is It Just ACTing R.I.G.H.T™?
Sunday, December 30th, 2007Well, they did it. The New England Patriots completed their NFL regular game season undefeated. No other teams since the 34 and 42 Chicago Bears, and the 1972 Miami Dolphins who by the way also won the Super Bowl which means with the playoffs they were 17- 0. The question facing the Pats; can they [...]
Let It Snow, Let It Snow
Friday, December 21st, 2007Let me start out by saying, that I’m not a real big fan of snow, as a matter of fact I really hate winter. To me winter is where I’m at my worst, it has something to do with the fact that it’s cold, and there is snow, and most of the people I see [...]
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