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« Previous Entries Next Entries »Customer Service the ACTing R.I.G.H.T™Way
Monday, April 14th, 2008The other day I had to call my doctor’s office to get them to authorized refills for prescriptions that had expired. In my attempt to contact the doctor, I had a rather interesting encounter with the medical center’s IVR system. IVR stands for Interactive Voice Response. It’s some IT geek’s idea of productivity savings because [...]
When did Interviews and Performance Reviews become part of the Menu?
Monday, January 21st, 2008The other day I was meeting with a client at a local sandwich shop. After the meeting, I stayed to have some lunch. When I went up to pick up my order, there was a young man sitting at the table in front of me, we greeted each other with a nod and I sat [...]
When Is Enough Actually Enough?
Monday, December 24th, 2007In today’s Wall Street Journal, there is an article on how retailers are hoping for a final push that will take them over the top for the year. It seems every time this year there is some story about how retail sales aren’t what they were years ago. For example in today’s article, [...]
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