Loading ...Accountability
« Previous EntriesKnowing When To Quit
Tuesday, June 3rd, 2008I was reading an article today about a famous women tennis player Justine Henin who retired from the game of tennis at the ripe old age of 25. I’m sure there are a number of us who wish we could have retired at such an early age. I don’t think Ms. Henin will have to [...]
Customer Service the ACTing R.I.G.H.T™Way
Monday, April 14th, 2008The other day I had to call my doctor’s office to get them to authorized refills for prescriptions that had expired. In my attempt to contact the doctor, I had a rather interesting encounter with the medical center’s IVR system. IVR stands for Interactive Voice Response. It’s some IT geek’s idea of productivity savings because [...]
When did Interviews and Performance Reviews become part of the Menu?
Monday, January 21st, 2008The other day I was meeting with a client at a local sandwich shop. After the meeting, I stayed to have some lunch. When I went up to pick up my order, there was a young man sitting at the table in front of me, we greeted each other with a nod and I sat [...]
« Previous Entries