Services

BostonT.A.Wilson & Associates Services

T.A. Wilson & Associates offers a comprehensive line of services for organizational development and performance improvement.  Services are created and implemented based on the individual client’s specific needs and commonly include one or more of the following:

  • Evaluating existing organizational programs and processes for potential areas of improvement
  • Designing specific programs that aid in recruiting and retaining candidates who will immediately contribute to company profitability
  • Educating and training employees on effective interaction
  • Developing team-building, management and leadership programs for employees at all levels of the organization
  • Creating solutions for leveraging a diverse workforce or consumer base
  • Coaching high performers helping them move to the next level

 Our core services, described in further detail below, are as follows:

Assessment:

The first step – performing a thorough assessment of your company.  Using team assessment tools and conducting surveys, interviews and focus groups with management, employees and customers, we determine the issues you’re trying resolve and the root of the problems causing pain.  Based on the results and problem areas identified, we make recommendations and develop a training and intervention program that quickly resolves the apparent issues.

 The following are the specific assessment services T. A. Wilson & Associates provides:

  • Employee Satisfaction Surveys – to determine morale and attitude
  • Team Assessments – to establish what’s functioning well and what isn’t, looking at communications, processes, and delegation of assignments
  • Employee Selection Assessments – to establish job fit to increase changes of retaining talent and minimizing turnover
  • 360 Degree Assessments – to assist in identifying key areas of development for employees

Team-Building:

We provide the necessary tools for effective teamwork, helping to locate hidden resources, empower and motivate employees, and leverage diverse perspectives.  We educate and train personnel on effective communications techniques and customer service skills, and provide strategies on how to proactively handle employee issues, resolve conflict before it becomes costly, and identify processes that impact management and employee productivity.

Leadership Training:

We train your company and team leaders on the three essential skills of leadership, which include interacting with team members in a way that maintains and enhances their self-esteem, focusing on a team member’s behavior rather than their personality or attitude, and involving team members in decision-making, goal-setting and problem solving as a motivational tool.

Another major component of leadership training is the essential skills of communication, which include creating a climate of open communication, designing clear messages, managing non-verbal behaviors effectively, and listening to communicate.  Leadership training also includes training in coaching job skills, resolving conflicts, supporting change, delegating, managing complaints, developing performance goals and standards, providing performance feedback, and leading successful projects.

Management Training:

New managers generally attain their supervisory roles through promotion from the junior ranks and haven’t really acquired the training, tools and skills necessary to becoming an effective manager.  Accountability — understanding and acting on what they’re responsible for with subordinates, supervisors and other co-workers — is a critical area that most managers need to develop.  For new company managers and team leaders, we utilize our ACTing R.I.G.H.T.™ training program to provide solutions and training on team-building, employee communications, delegating, encouraging performance, optimal use of resources and maintaining customer satisfaction.  We also assist companies with focusing on how to best utilize their managers’ strengths. 

Executive Coaching:

Everyone desires to move to the next level of their career. There are times when people who are already performing at a high level may need a little assistance or guidance on the best way they can achieve their goal. We can help with that through our coaching program. This program is tailored specifically to meet the needs and requirements for those individuals who desire coaching. We assist them with in the development of a plan that helps them identify and work the areas they feel requires improvement and may be preventing them from moving to the next level.

For more information on our services, call 508-393-9921 or email timwilson@tawilsonassociates.com