Loading ...Archive for April, 2008
Customer Service the ACTing R.I.G.H.T™Way
Monday, April 14th, 2008The other day I had to call my doctor’s office to get them to authorized refills for prescriptions that had expired. In my attempt to contact the doctor, I had a rather interesting encounter with the medical center’s IVR system. IVR stands for Interactive Voice Response. It’s some IT geek’s idea of productivity savings because [...]
The Lost Art of Listening
Thursday, April 10th, 2008You have two ears, one mouth, and used in direct proportion to each other. I know many of you have heard this adage. It suggests that we should do more listening and less talking. I like the one that goes like this, “better to let someone think you’re a fool than open you mouth and [...]
You Gotta Love A Dog
Monday, April 7th, 2008Harry Truman said, “If you want a friend in Washington, get a dog.” He had his reasons for making that statement, but I say you gotta love a dog. Today, while coming back from doing errands, I was laughing to myself as I looked at the car in front of me. Sticking out from the [...]